Frequently Asked Questions (FAQ)

Ordering and Shipping

Where are the products shipped from?
Our products are shipped from international warehouses. Delivery time varies depending on the product and is usually: domestic1-3, and international 5–15 business days. You can find more specific shipping details on each product page.

How can I track my order?
After placing your order, you will receive a tracking number via email, allowing you to monitor the progress of your shipment.

Can I cancel my order?
Orders are processed quickly, so cancellation is only possible if the order has not yet been shipped. Please contact our customer service as soon as possible if you wish to cancel your order.

Product Origin and Warranty

Where are the products manufactured?
Our products are manufactured in various locations worldwide, including EU countries, the United States, and China. We carefully select high-quality manufacturers to ensure the best price-quality ratio.

Do the products come with a warranty?
Yes! All our products come with a warranty valid within the EU region. If your product has a manufacturing defect, please contact our customer service for a warranty return.

Returns and Complaints

Can I return a product if I am not satisfied?
Yes. You have a 14-day return policy from the date of receiving your order. The product must be unused and in its original packaging. Please inform our customer service before returning the product. Please note that the customer is responsible for the return shipping costs unless the return is due to a defective or incorrect item.

How do I file a complaint?
If your product is defective or damaged during shipping, please contact us as soon as possible and include pictures of the product and packaging. We will handle the matter promptly.

Customer Service

If you have any questions, please contact our customer service via email: info@aylure.com

This FAQ page will be updated as needed. If you didn’t find an answer to your question, feel free to contact us!